Terms and Conditions

Terms and Conditions & Privacy Policy

Last Updated: 30th September 2024

Welcome to Downscale, a trusted provider of weight loss and telehealth services. By using our website and services, you agree to the terms outlined in this document. Please read these Terms and Conditions and Privacy Policy carefully.

Downscale is a part of Healthcare from Anywhere, offering personalised weight loss solutions. By accessing our website or services, you consent to our collection, storage, and processing of personal information as described below.

Downscale (ABN 120 481 481 74) is owned and operated by Justin Black. We provide telehealth-based consultations, weight loss programs, and related services. By using our website, you consent to our collection, storage, and processing of personal information as described below.

We are registered with the Australian Health Practitioner Regulation Agency (AHPRA), and our practitioners are bound by the professional standards and confidentiality codes set by AHPRA. Should you have concerns about the care or services provided by our AHPRA-registered practitioners, you may report them to the relevant state or territory health complaints body.

1. Collection of Personal Information

We collect personal information necessary for providing weight loss consultations and telehealth services. This includes:

• Your name, contact details, and date of birth

• Medical history, weight-related data, and current health status

• Billing and payment information

• Information recorded in your My Health Record (with consent)

• Any other personal details shared during consultations

We collect this information through:

• Online forms and questionnaires

• Telehealth consultations (phone, video, or email)

• Our clinical software Halaxy, which securely stores patient data and ensures compliance with privacy and confidentiality standards

2. Use of Personal Information

Your personal information is used to:

• Provide weight loss consultations and personalized treatment plans

• Issue e-scripts and referrals

• Access and update your My Health Record (with consent)

• Communicate with you regarding appointments and health management

• Process payments and manage your account

As endorsed clinicians under AHPRA, we are bound by strict confidentiality standards and professional codes of conduct. All personal information is handled with the highest level of confidentiality and privacy.

3. Disclosure of Personal Information

We do not disclose your personal information to third parties except:

• To healthcare providers and specialists involved in your care

• To government bodies or regulators as required by law

• With your consent, to access your My Health Record or for other purposes related to your treatment

Any third-party services we use, including Halaxy, must comply with privacy laws and protect your information.

4. Data Security

We take appropriate measures to ensure the security of your personal information. Our clinical software Halaxy provides secure data storage, and access to your information is restricted to authorized personnel only.

We comply with the Australian Charter of Healthcare Rights, ensuring your information is handled with respect, dignity, and confidentiality.

5. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access or updates, please contact us at [Insert Contact Information]. We will take reasonable steps to ensure your information is accurate and up to date.

6. Use of My Health Record

With your consent, we may access and update your My Health Record to provide better healthcare services. You can control access to your My Health Record and choose to opt out at any time.

7. Retention of Personal Information

We retain your personal information for as long as required to provide services or as mandated by law. When no longer needed, your information will be securely deleted or de-identified.

8. Use of Cookies and Tracking Technology

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in legal requirements or business operations. Updates will be posted on our website.

10. Complaints and Concerns

If you have concerns about how we handle your personal information or the services we provide, please contact us at [Insert Contact Information]. We take privacy seriously and will address your concerns promptly. If you are dissatisfied with our response or our services, you can report your concerns to the relevant health complaints body in your state or territory.

11. Terms of Service for Downscale Telehealth

• Eligibility: You must be at least 18 years of age to use our telehealth services.

• Consultations and Services: Downscale provides online consultations and services related to weight loss and health management. Services may include but are not limited to medical weight loss treatments, advice on diet, medication prescriptions (e-scripts), and referrals to specialists.

• Fees: All fees associated with consultations, treatments, and services will be outlined in the relevant section on our website. Fees must be paid in full before services are rendered unless agreed otherwise.

• Payment Methods: Payments for our services are processed through secure online payment systems. You agree to provide accurate and complete billing information when making a payment.

12. Cancellation and Refund Policy

• Cancellations: You must cancel your consultation at least 24 hours before the scheduled time to avoid a cancellation fee.

• Refunds: Refunds may be issued in specific cases, such as if we are unable to provide the agreed services, or if you cancel within the allowed time.

13. Limitations of Liability

• No Guarantee of Results: While we aim to provide the best possible care, results from weight loss treatments can vary between individuals. We make no guarantees regarding specific outcomes.

• Medical Advice: The information provided by Downscale is not intended as a substitute for professional medical advice. Always consult a healthcare professional before making any medical decisions.

14. Governing Law

These terms are governed by the laws of Australia. By using our services, you agree to submit to the jurisdiction of Australian courts for any legal disputes that arise.

Contact Us

Downscale

Email: office@downscale.com.au

Website: www.downscale.com.au